Winemaker Notes
Prompt Delivery and Professional Packaging
We have a range of shipping options thanks to our long-term relationship with UPS FedEx DHL. Our warehouse staff is extremely skilled and will package your products according to our precise and exact specifications. Your items will go through an exhaustive examination before they will be safely packaged prior to being shipped. Every day we ship thousands of packages to clients across many countries. This shows our commitment to be the largest retailer on the internet. Both Europe as well as the USA have warehouses and distribution centres.
It is important to note that orders with more than one item will be subject to a processing period that is based to the item.
Prior to shipment before shipping, we'll examine thoroughly the items you've purchased. Currently, most orders are shipped within 48 hours. The delivery time will be between 3-7 days.
Returns
Due to multiple parties such as the factory and the warehouse, we're unable to fully manage stock. The levels of stock can change at any time. You may not receive your order once it has been placed.
Our policy is valid for a period of 30 days. Unfortunately, if thirty days have passed since you purchased your product, we are unable to offer you a return or exchange.
For your item to be eligible for return the item must not be opened and in the condition you received it. It should also be in the original package.
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